Refund and cancellation policy

Last updated: October 26, 2026

This policy explains how cancellations and refunds work for payments made to Sisnex LLC. If you have a signed agreement with us that sets different terms, the agreement applies.

Client projects

Fixed-scope projects are invoiced in milestones. A milestone payment is refundable in full if you cancel before work on that milestone has started. Once work has started, you pay for the work completed up to the cancellation date and we refund any unused balance within 14 days. Work billed on a time and materials basis is not refundable once the hours have been worked and reported.

Maintenance plans

Maintenance plans are billed monthly in advance. You can cancel with 30 days' written notice to hello@sisnex.com. The current month is not refunded, but no further payments are charged after the notice period ends.

Subscriptions purchased on our website

You can cancel a subscription at any time; you keep access until the end of the period you paid for and will not be charged again. If you are not satisfied, you can request a full refund within 14 days of your first payment for a subscription. Renewal payments are not refunded, except where the law requires otherwise or the service was unavailable for a significant part of the period.

Purchases in the App Store or Google Play

Purchases made inside our Apps are processed by Apple or Google, and we cannot issue refunds for them directly. Request a refund at reportaproblem.apple.com for Apple, or through your Google Play order history for Google.

How to request a refund

Email support@sisnex.com with the email address used for the purchase and the invoice or receipt number. We reply within two business days. Approved refunds are returned to the original payment method; card refunds usually appear within 5–10 business days.