App support

Contact support

Email support@sisnex.com and include the app name, your device model, the operating system version and a short description of the problem. We answer within two business days.

Subscriptions and purchases

Purchases made inside an app are processed by Apple or Google. To manage or cancel a subscription:

• iPhone and iPad: Settings → your name → Subscriptions.
• Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions.

Refunds for in-app purchases are handled by the store: use reportaproblem.apple.com for Apple, or the Google Play order history for Google. Subscriptions purchased on our website are covered by our refund policy.

Delete your account and data

If an app lets you create an account, you can delete it from the app's settings screen. You can also request deletion by email: write to support@sisnex.com from the address linked to your account with the subject "Account deletion" and the app name.

We delete the account and its associated personal data within 30 days. Records we are required to keep by law, such as invoices, are retained only for the period the law requires. See our privacy policy for details.